Logo
THE HUMAN EDGE
Log in
Subscribe
Logo
Oliver Buchannon
Brett Madden

30+ years in service sales, now teaching success to future sellers and relationship builders.

Your Buyer Doesn’t Think Like You

Jun 22, 2026

•

3 min read

Your Buyer Doesn’t Think Like You

The same sales approach doesn’t work on everyone. The best salespeople know how to adjust before they lose the buyer.

Brett Madden
Brett Madden
Listening is step one. Here's step two.

Jun 15, 2026

•

2 min read

Listening is step one. Here's step two.

What you project while you listen determines whether people open up or shut down.

Brett Madden
Brett Madden
The part of every call most reps throw away.

Jun 1, 2026

•

2 min read

The part of every call most reps throw away.

Notice the little details that actually build the relationship. And it's not budgets or timelines.

Brett Madden
Brett Madden
Keep the Conversation Alive Through The Pushback

May 25, 2026

•

3 min read

Keep the Conversation Alive Through The Pushback

When they push back, most reps panic. Here's what to do instead.

Brett Madden
Brett Madden
Make Your Solution Sound Like Their Idea

May 18, 2026

•

2 min read

Make Your Solution Sound Like Their Idea

Wondering why your solution isn't landing the way you think it is? Try this...

Brett Madden
Brett Madden
Turn Insights into Next Steps

May 11, 2026

•

2 min read

Turn Insights into Next Steps

You finally understand their problem. Here's what to do next.

Brett Madden
Brett Madden
Try This in Your Next Call

May 4, 2026

•

2 min read

Try This in Your Next Call

We've been discussing presence in your calls for the past month. Here's how to actually use it.

Brett Madden
Brett Madden
I wrote a book. 30 years in the making

Apr 20, 2026

•

2 min read

I wrote a book. 30 years in the making

I've been in sales for over 30 years. And for all of that time, the advice I gave lived in conversations with my teams and with people I mentored, in the midst of deals that were going sideways or ones that were going really well.

Brett Madden
Brett Madden
Why most sales conversations never actually get there.

Apr 13, 2026

•

7 min read

Why most sales conversations never actually get there.

Most buyers don't open up right away. And that's not their problem, that's yours to solve.

Brett Madden
Brett Madden
What Your Best Deals Have in Common

Apr 6, 2026

•

6 min read

What Your Best Deals Have in Common

Why your best deals never feel like a grind.

Brett Madden
Brett Madden
Youre Doing Everything Right... So Why Are Deals Still Falling Apart?

Apr 2, 2026

•

6 min read

Youre Doing Everything Right... So Why Are Deals Still Falling Apart?

Why does it feel like your results have hit a wall? There's something no one teaches you when you're just starting out in sales.

Brett Madden
Brett Madden
Selling More Starts with Serving Better

Mar 16, 2026

•

5 min read

Selling More Starts with Serving Better

If you want to have long term sales success, then stop selling, and start connecting.

Brett Madden
Brett Madden
The Hidden Skill Top Sales Performers Have (And You Can Master It Too)

Mar 2, 2026

•

6 min read

The Hidden Skill Top Sales Performers Have (And You Can Master It Too)

Most salespeople focus on what to say. Top performers focus on how to understand.

Brett Madden
Brett Madden
The 5 Questions To Reveal What Matters to Your Prospect

Feb 23, 2026

•

5 min read

The 5 Questions To Reveal What Matters to Your Prospect

Behind every buying decision sits a personal driver: pressure, risk, ambition, frustration, or responsibility. These motivations are rarely offered upfront. They surface when questions invite reflection rather than response.

Brett Madden
Brett Madden
Before You Listen to Them, Listen to Yourself

Feb 16, 2026

•

5 min read

Before You Listen to Them, Listen to Yourself

When we talk about great listening in sales, we usually focus on how you listen to the buyer. But there’s another part of effective listening that often gets overlooked.

Brett Madden
Brett Madden
Relationships Are the Real ROI

Feb 9, 2026

•

5 min read

Relationships Are the Real ROI

Relationships First. Sales Follow. Success Lasts.

Brett Madden
Brett Madden
The Secret Skill That Turns Conversations Into Conversions

Feb 2, 2026

•

5 min read

The Secret Skill That Turns Conversations Into Conversions

Great sales conversations aren’t won by saying more. They’re won by hearing what others miss.

Brett Madden
Brett Madden
The #1 Skill That Sets Top Sellers Apart

Dec 1, 2025

•

5 min read

The #1 Skill That Sets Top Sellers Apart

Ever wonder what separates top salespeople from the rest? You may be thinking it's their pitch, but it's actually their ability to listen.

Brett Madden
Brett Madden

THE HUMAN EDGE

The Secret Weapon of Top Salespeople

© 2026 The Human Edge.
beehiivPowered by beehiiv